Medical Transportation Services Customer Reviews
We value customer reviews in evaluation of the transportation services we have provided.
Received feedback is used to ensure that we continue to live up to our Care Wagon Promise:
We Get You There With Care!
~ Featured Client Review ~
Care Wagon's Service is Priceless!
The way they've cared for my mom and our family is fantastic.
We all love the wonderful relationship that our mom and her driver, Audie, quickly developed and he means the world to her. Mom enjoys her outings now, always makes it to her appointments on time, and in great spirits!
I am so grateful that they started 'Care Wagon' because if they hadn't, our mom would not have been able to experience such an excellent caring service. No other service we've tried even comes close to Care Wagon's reliable and caring service. They really are the best!
~ Matt & Ruth G. ~ December 2017 ~
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~ WHAT OUR CLIENTS SAY ABOUT US ~
I wanted to express how eternally grateful I am for finding Care Wagon to assist with the transportation of my mom to her medical appointments.
My mother had a massive stroke which left her with no movement below the neck and major dementia issues. I had tried several transports companies that had been "recommended" by health care professionals that only left me frustrated with tardiness, inappropriate transport, and drivers who remained in their vehicles and expected me to load and unload.
By the time I found Care Wagon I was at my wits end - - AND THEY WERE A BREATH OF FRESH AIR!! Evelyn patiently took the intake and scheduling!! Audie, a true gentleman, who drove the large van with a lift, guided my mom's chair not only in and out of the van but down the long halls of the medical centers, and he would even open/close the doors for me!!! They have always been on time and the vehicle very clean.
We discussed a very reasonable rate for service on the phone (less than the other places)! Now that was great but even better . . . when my sister passed away and we had her services on a Saturday - they were there to transport . . . When we celebrated my mother's birthday at my son's house on a Sunday - they were there to transport . . . when she urgently needed to go to the ER at the last moment - they were there to transport!!!
Care Wagon has been providing us transport services for almost 5 years and I wouldn't even consider using anyone else - - and how many service providers can you say that about!! Thank You Care Wagon, Evelyn and Audie you have been a Godsend!!
~ Babette & Ruth R. ~ May 2019 ~ Rancho Cucamonga ~
Care Wagon provides excellent service!
Mom and I are very happy with the service we received. We were picked up on time and the driver was very kind and made sure we were comfortable and safe on our way to mom's appointment. The van was clean and organized. We will be using them again and we highly recommend them.
~ Martha & Marta M. ~ October 2018 ~ Rancho Cucamonga CA ~
Excellent Service! On time, personable, courteous, respectful and caring. We were very satisfied with the prices for our transportation to mom's appointment. We recommend this service to others that may need this type of service.
~ David & Beverly S. ~ October 2018 ~ Redlands CA ~
I give them an A++
I have worked with and recommended Care Wagon Medical Transport for years. They have also been the 1st Choice transportation company for a very close friend of mine. They care for the needs of people and are kind and professional.
I highly recommend them for any medical transportation needs.
~ Judy R. & Shawn O. ~ August 2018 ~ Rialto CA ~
From the office staff to the drivers, Care Wagon's service is excellent!
They arrived on time and we felt comfortable and safe while traveling to and from our appointment. Even the Care Wagon Van was impressive. We definitely recommend their services.
~ Paul & Marie J. ~ August 2018 ~ Fontana CA ~
Care Wagon was Fantastic!!
Audie treated my father with dignity and respect, while giving him, my Mom & Sister a safe, stable ride, to and from his Doctor appointment. We will definitely use them again and again for my Fathers transportation needs!!
Thank you Audie & Evelyn!!!
~ Joe Jr., Helen & Joe Sr. F. ~ July 2018 ~ Rialto CA ~
Care Wagon is wonderful. The office staff is excellent and our driver was also excellent.
We were impressed with the clean van and traveling to our appointment was care free!
We enjoyed our experience with Care Wagon and will be using them again in the future.
We definitely recommend their services.
~ Rachel & Henry R. ~ May 2018 ~ Upland CA ~
Care Wagon took us to our family Christmas Party. The service was Excellent in every way!!
Scheduling was so easy, we received a confirmation call the day prior to our appointment and a check-in phone call on Christmas morning that our Care Wagon was on the way to pick us up. Our driver arrived on time in a clean and well equipped van, was very pleasant and helpful with my husband in a wheelchair, and we felt very safe and comfortable while traveling to our party. We were very satisfied with the service and have recommended their service to our Assisted Living Unit, our Social Worker and the Medical Center!
~ Ardys & Ken H. ~ January 2018 ~ Redlands, CA ~
Care Wagon took us to our son's house for our family Thanksgiving and the Service was Excellent!
On time service, excellent office staff and driver. I was overall very satisfied with the Care and Service we received. I definitely recommend their services.
~ Ernest & Bertha B. ~ December 2017 ~
Fantastic Service at a Great Price!
I can't express how much of a blessing Care Wagon was to take care of us! Their van was very clean and clutter free. Our driver was so wonderful; I've never had anyone ever push my mom in her chair for me and our driver just took the chair away and pushed her into the medical center for her appointment!
We definitely recommend this transportation service.
~ Julie M. & Mary A. ~ September 2017 ~
Care Wagon is a dependable and caring transportation service. Having reliable transportation is extremely important to us and Care Wagon delivers excellent service.
Everyone is so friendly and we're very pleased with the service. It's such a relief not to have to worry anymore about our transportation for our mom's doctor appointments and we couldn't be happier. We look forward to our next appointment!
~ Matthew, Patty & Ruth G. ~ September 2017 ~
Fantastic Transportation Service!
Care Wagon Medical Transport made it possible for my daughter to attend a very important family wedding! She had such a Wonderful Time and was so happy she was able to attend the wedding.
She was extremely pleased with the service and felt very comfortable during her trip!
We have continued using Care Wagon for Doctor, Therapy and Hairdresser appointments.
~ Donna & Brenda C. ~ August 2017 ~ Colton CA ~
Care Wagon Medical Transport has made it possible for me to join my family for all our holiday get-togethers during the past few years. Evelyn's effort to accommodate my transportation needs for these special events is amazing. She usually calls to confirm my scheduled transportation and does her best to update my family during my journey on these busy holidays. My Care Wagon Driver always arrives on time, is very courteous and drives carefully so I always feel relaxed and safe. These special times are extremely important to our family and I look forward to joining them.
~ Irene A & Family ~ May 2017 ~
GREAT SERVICE. VERY PROFESSIONAL.
I've been taken to and from my medical procedures a couple of times by Care Wagon.The driver always arrived on time and even came inside the medical center to get me when I was discharged.
~ Eddie W. ~ April 2017 ~ Rancho Cucamonga, CA ~
The service was great! I received a pick up reminder call and my ride arrived on time.
I definitely recommend this service for medical procedure transportation.
~ Richard R. ~ April 2017 ~
Care Wagon's Service is EXCEPTIONAL!!!
Both Evelyn and Audie were fabulous with us in regards to our transport experience. It could not have been a more safe, pleasurable experience for my mother-in-law (90 yrs. old) & myself. The cost is VERY Competitive with all other companies and the van was immaculate (other transport service - not so clean). We will use this company every chance we get.
Thank you so much to Evelyn & Audie for making a rough experience (Dr. Appointment) - great!
~ Brenda & Charlotte C. ~ Rialto ~ March 2017 ~
An excellent non-emergency transport service!
The office staff is excellent and the Care Wagon Driver is so wonderful; very kind and always on time.
I can schedule multiple stops and have my driver wait for me at my appointment, which makes pick up immediate! We always enjoy our trips to our appointments and we highly recommend Care Wagon.
~ Linda W. ~ December 2016 ~
Care Wagon is exactly what I need for transporting my aging, wheelchair bound dad to his doctor appointments. We have received rides from them several times. They have been able to accommodate us at the time on the days that we have requested. They have also been very gracious on 2 occasions when we needed to cancel on the day of a ride (due to the Physician being ill) and reschedule for a future date.The driver is friendly, courteous, kind and prompt. Dad & I enjoy our travels with Care Wagon and we definitely recommend their services!
~ Brenda and Waldon F. ~ December 2016 ~
Great door-to-door service! On time every time.
Audie is always a gentleman and very helpful with my wife who suffers from Alzheimer's and needs gentle care in these upsetting trips. Prices are the best in the local market.
Care Wagon is the Best. I have used three other services but will always call Care Wagon first!
~ Jim and JoAnne T. ~ September 2016 ~
Care Wagon Medical Transport is the best!
Both the office personnel and the drivers are excellent! Scheduling our transportation is quick and easy, and our driver is so very nice and caring. But the best part of all, is that our driver is always on time to pick us up before AND after our appointments! The price is well worth the quality of services received. We will never use any other transport company again and we highly recommend this company!
~ Duane & Mildred N. ~ September 2016 ~ Rialto ~
Excellent overall service and I appreciate the rate as my income is pitiful!
Our driver actually arrived early to pick us up and was very kind & gentle with my daughter.
He drove very carefully and we felt safe while traveling in the Care Wagon.
~ Grace and Angeline H. ~ September 2016 ~
This company is FANTASTIC!
Searching the internet for some medical transportation company that would handle transport of a wheelchair-bound Disabled Veteran to Ontario Airport at 2:00 a.m., I was being met with much non-support. Most of the ones I called would not even TALK to me after I said the trip would be at 2:00 a.m., even though all of their ads claimed 24/7 service.
When I reached Evelyn at Care Wagon, she was very courteous and helpful, and she issued the contract for transport right away, at a reasonable price! She even called me the evening before the trip, to reassure me that the van would be there on time.
Naturally, Audie was there a few minutes early, to make sure the trip went smoothly, as it did. This is the type of company my generation was used to dealing with, but which you can rarely find in this millennium generation!
~ Don O. and Tim D. ~ May 2016 ~
Overall Services provided are excellent. Evelyn is very accommodating, helpful and professional. The drivers are as well. My mother-in-law, her caregiver and myself are VERY happy with Care Wagon and we Highly Recommend them.
~ Maryann and June W. ~ May 2016 ~
Care Wagon Medical Transport is an excellent service. Evelyn in the office is very pleasant to deal with on the phone and she makes scheduling our appointments extremely easy. Our driver always arrives on time and keeps his van clean and organized. He drives very carefully and we always feel comfortable and safe while traveling to our appointments.
I always call Care Wagon first when we need a ride for my uncle's doctor appointments.
~ Brent and Harold O. ~ April 2016 ~ Rancho Cucamonga
Such a Wonderful medical transportation company!
Always right on time and everyone is so friendly and kind. My brother and I only use Care Wagon so we always schedule our appointments far in advance to make sure we fit into their schedule.
~ Virginia & Willy R. March 2016 ~
Having used the services of Care Wagon Medical Transport a couple times already and a third scheduled for my wife's surgery date, I am ever so glad to have found this service located right here in Rialto in which I live. It was nice dealing with Evelyn on the phone for scheduling and pricing because she was very professional in all aspects and she went out of her way to insure our times would work out and put the client's needs her highest priority. The prices are very reasonable.
As for the driver, Audie, and his van, everything is top notched. Van is very clean and organized, Audie is courteous, friendly, a safe driver, on time or even before pick up time, and professional in every aspect. All safety protocols were followed in loading and unloading from the van and the safety of the client is his main priority. He even takes all bumps as easy as he can while in route.
I doubt there is another transport service out there that can compare and I fully recommend using Care Wagon Medical Transport. And I will use no other.
~ Smiley & Jeannette K. ~ March 2016 ~
Care Wagon Medical Transport is Excellent!
I cannot express how much we greatly appreciate their help in transporting our mom.
I had several bad experiences with other reputable and recommended transport service companies and were more expensive. So we were exceeding surprised and pleased with both their services and rates.
Audie (Driver) & Evelyn (dispatcher) are the best!
~ Babette & Ruth R. ~ March 2016 ~
Excellent Services!!! The office staff's effort to accommodate our transportation needs is excellent.
The Care Wagon is always neat and clean. The driver always arrives on time and is Always courteous and caring! We are very pleased with the service and very satisfied with the prices.
~ Nelly and John D. ~ March 2016 ~
Excellent In Every Way! Quality of service is what matters most to me and I was looking for the best.
Care Wagon Medical Transport is it! My driver was very nice and pleasant to be with.
Even the Care Wagon Van was very impressive! I will be using this service again for future appointments.
~ Carole R. ~ March 2016 ~
The service was Excellent and well worth the price!
They were extremely understanding and helpful in our situation when our family plans fell through. Our driver was very caring and went above and beyond by staying with our mom the whole time to make sure everything went well.
We highly recommend this wheelchair accessible transportation service.
~ Laurie & Donna G. ~ February 2016 ~
My dad and I really appreciate your service. Your willingness to work with us to meet my dad's transportation needs is fabulous! You are both so friendly and kind. Thank you very much!
~ Phyllis and John S. ~ February 2016 ~
Excellent Transport Service! Very polite and courteous. Felt comfortable and safe while traveling in the Care Wagon.
Very easy and always made it to appointments with plenty of time.
~ Shelley and Jackie D. ~ January 2016 ~
Excellent Transportation Service! My driver is always right on time every week and makes sure I'm comfortable and safe while traveling in his Care Wagon. We always have a great visit talking about kids & what is going on in our lives. I feel like I know 'CM' (his grandson) and he made the best cookies with a little help from Grandpa.
Care Wagon Medical Transport really has a great team!
~ Gail C. ~ Rancho Cucamonga ~ January 2016 ~
Care Wagon is Excellent and Audie is an awesome driver. With my Dad's broken leg, the bumps in the road were painful for him and Audie did the very best he could to navigate the roads and try to make the ride as comfortable as he could.
He is professional, courteous and a genuinely nice guy. Evelyn was always accommodating schedule-wise and if a time didn't work out, we tried to tweak our schedules just so we could use Care Wagon services. Rancho Cucamonga, CA
Keep up the good work Care Wagon! 🙂
~ Diane and Leroy D. ~ January 2016 ~